How do I replace my card?
Replacing your prepaid Trustcom card costs € 50. It will be charged directly to your account.
You can order a new card by sending an email to firstname.lastname@example.org
In the next business days, you will receive an email confirming that your card has been sent.
Once you have received your new card, you will need to activate it by logging into home banking. Visit the "Cards" section and choose the "Activate your card" option.
How to block my card?
It is possible to block your card directly from the app in the "Card" area by clicking the block icon on the menu at the bottom or from the internet banking in the "Card" section just click on the block icon.
How to order a card?
To order one of our Trustcom prepaid card (Business or Personal) you just need to log into your internet banking in the "cards" area and select "order card". You can also do it through the app of your smartphone, in the side menu, clicking on ...
How to change my card limits?
You can find the limits of your card on the app by clicking on the icon in the bottom menu or through the internet banking. To change them, simply send an email to email@example.com and specify the details you want to change. We also ...
How do I check the card balance?
Log in to your personal internet banking area and click on the "Card" section or check your balance directly from the Trustcom Financial app on your smartphone. It is also possible to print the balance and all the information relating to your account ...
How to set up and view my card PIN?
It is possible to set or view the PIN of your prepaid card directly from the app on your smartphone by going to "Preferences" and clicking on "Card settings" or from the internet banking in your personal area by clicking on "Card", then "Card ...