What should I do if I have a new phone number and need to replace it?
If you do not have access to your registration phone number because you have a new number or no longer have your phone, please contact our customer service available from 9.00 to 18.00 (CEST) on working days.
Send an email to email@example.com
How to change my address, telephone number or any other personal data?
It’s important to keep your personal data up-to-date, for example, your phone number is required to pair your smartphone and for a two-factor verification via text message when opening an account. Keep your email address updated as well, so that you ...
What documentation do I need to send to open a Trustcom account and how to submit it?
To open a current account, you just need to send us a copy of your identity document and tax code, a document certifying your residence and your mobile number. The way to upload documents is very simple: just a front/back scan (also via photo) and ...
How can I apply for a new prepaid card?
You need to fill in the card application form with your personal details. You can download the form at the following link: https://trustcomfinancial.com/pdf/cards-request.pdf Once completed, please send us an email ...
How do I replace my card?
Replacing your prepaid Trustcom card costs € 50. It will be charged directly to your account. You can order a new card by sending an email to firstname.lastname@example.org In the next business days, you will receive an email confirming that your ...
FATCA - Why do we need some information from you?
We have to verify and confirm the identity of customers due to the Money Laundering and Prevention of Terrorist Financing Act. This step is required for personal and business accounts. As required by FATCA regulations, Trustcom is required to ...